> For the complete documentation index, see [llms.txt](https://czrex.gitbook.io/czrex-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://czrex.gitbook.io/czrex-docs/kyc-and-restricted-jurisdictions.md). # KYC & Restricted Jurisdictions ## Customer Eligibility, KYC & Restricted Jurisdictions **Last updated: October 1, 2026** CZR Exchange services are subject to identity verification, regional restrictions and product-specific eligibility requirements. **Approved identity verification (KYC) and residence in a supported jurisdiction are required for deposits and withdrawals.** Confirm your eligibility before sending funds to CZR Exchange. ### Restricted Countries and Territories The following list reflects CZR’s confirmed 50-jurisdiction restriction configuration. Ordinary customer onboarding and financial-service access are unavailable to residents of these jurisdictions. | Country or territory | Country or territory | | --------------------------- | -------------------------------- | | Australia | Italy | | Austria | Latvia | | Bahamas | Liechtenstein | | Bangladesh | Lithuania | | Belgium | Luxembourg | | Bulgaria | Montenegro | | Cambodia | Netherlands | | Canada | New Zealand | | Croatia | Nigeria | | Cyprus | North Korea | | Czech Republic | Norway | | Denmark | Palestine | | Estonia | People’s Republic of China (PRC) | | Finland | Poland | | France | Portugal | | French Polynesia | Romania | | French Southern Territories | Singapore | | Germany | Slovakia | | Greece | Slovenia | | Hungary | South Korea | | Iceland | Spain | | India | Sweden | | Indonesia | United Arab Emirates | | Ireland | United Kingdom | | Israel | United States of America | These are CZR service restrictions. Inclusion does not mean that every listed jurisdiction or its residents are subject to sanctions. Additional restrictions may apply to particular individuals, entities, territories, transactions or products, including in countries outside this list. **A country’s absence from this list does not guarantee eligibility.** CZR must also assess your account and the requirements applicable to the service you wish to use. ### Identity Verification Complete verification through the official CZR app or website. You may be asked to provide: * A valid government-issued identity document. * A selfie or identity verification check. * Your current residential address and, where requested, proof of residence. * Additional information about your source of funds or account activity. Provide accurate, current information and notify support if your residence changes. Residence, nationality, document issuing country and current location are distinct factors. Missing or conflicting information may require further review. Submitting documents or completing KYC does not automatically grant access to every CZR service. Do not use false information, another person’s identity, a VPN or other methods to bypass regional or account restrictions. ### Product Eligibility Different services may have separate eligibility requirements. | Service | Access requirements | | ------------------------------- | ---------------------------------------------------------- | | Spot trading and custody | Account approval and eligibility for the relevant service | | CZR token purchases and trading | Account approval and applicable token-related requirements | | Futures and leveraged products | Separate product and jurisdiction eligibility | | Copy trading and Earn | Eligibility for the specific product | | Fiat, card and other services | Applicable provider, entity and service requirements | Approval for one service does not establish approval for another. Downloading the app, accessing the website or registering an account does not establish eligibility to deposit, trade or purchase tokens. ### Deposits and Withdrawals Before depositing funds: 1. Complete KYC and confirm your account eligibility. 2. Check that deposits are enabled for the asset. 3. Confirm the supported network and deposit instructions. **A previously generated deposit address does not confirm current deposit eligibility.** Do not send funds while verification or regional eligibility is unresolved. Withdrawals may require additional identity, account ownership, destination or transaction checks. Asset-specific maintenance and transfer restrictions may also affect availability. If you send funds while your account is restricted, contact official support. Any return requires review and is subject to applicable requirements. ### Existing Customers in Unsupported Regions If you already have an exchange balance, open positions or assets committed to a product and your jurisdiction is unsupported, contact official support. Our team will review your account and provide instructions for the applicable withdrawal or account exit process. Additional verification may be required even where ordinary onboarding is unavailable. While your eligibility is unresolved: * Do not make additional deposits. * Do not open new positions or increase trading exposure. * Contact support for guidance on existing positions and committed assets. * Retain your account and transaction records. An unsupported location does not, by itself, mean that your balance is forfeited. Accounts affected by sanctions, suspected fraud or legal holds may require separate treatment. Any account exit instructions will need to account for applicable asset and transfer restrictions. ### CZR Token & Genesis Airdrop **CZR Token distribution eligibility and CZR Exchange account eligibility are assessed separately.** Receiving or holding CZR tokens, including through an airdrop, does not automatically qualify you to deposit, purchase or trade tokens on CZR Exchange. #### Tokens Already Claimed If tokens have already been transferred to your personal wallet, an exchange access restriction does not itself reverse that transfer. Access to CZR Exchange remains subject to account and regional eligibility. #### Pending Claims If your claim is pending and a regional restriction affects you, contact official support promptly for guidance. Airdrop participation remains subject to the applicable program terms. **This page does not introduce new claim requirements, change claim deadlines or cancel allocations.** Any confirmed changes will be announced through official CZR channels. ### Account Reviews CZR may request additional information to assess identity, residence, account ownership, source of funds or transaction activity. Reviews may result in delays or restrictions while checks are completed. If you believe your residence information or account restriction is incorrect, contact support for review. Do not create another account to bypass a restriction. Personal information is handled in accordance with the **Privacy Notice**. ### App Availability App-store availability does not establish eligibility to use CZR financial services. Account and regional restrictions apply across the website, mobile applications and APIs, including to existing app installations. ### Support & Security Contact support through the official CZR app or [CZR Exchange website](https://www.czrex.com). Include your account UID and a brief description of the issue. Submit identity documents only through approved private verification channels. CZR support will never ask for your private keys or wallet seed phrase. Do not share passwords, verification codes or identity documents in public community channels. ### Policy Updates Regional restrictions and verification requirements may change. Material updates will identify the effective date and any action required from affected customers. Check this page and official CZR announcements before depositing or using a service. Read this page alongside the **Terms of Service, Privacy Notice, Token Terms, Risk Disclosures and applicable product terms**. This page explains customer eligibility requirements. It does not represent regulatory approval or authorization to offer every CZR service in every jurisdiction.