> For the complete documentation index, see [llms.txt](https://czrex.gitbook.io/czrex-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://czrex.gitbook.io/czrex-docs/help-center/readme.md).
# Help Center
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**All systems operational** — No known issues. [View status page](https://status.gitbook.com)
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What can we help you find?
Browse the topics below or use the GitBook Assistant to ask anything you need help with.
## CZR Support
CZR Exchange provides support resources to help users with account access, identity verification, deposits and withdrawals, trading, security, and other platform-related questions.
**CZR Exchange is not available to U.S. persons.** Access to CZR Exchange products and services is subject to jurisdictional restrictions, eligibility requirements, and applicable laws and regulations.
For the fastest resolution, please use the official CZR Exchange support channels listed below.
***
### 1. CZR Exchange Help Center
The **CZR Exchange Help Center** should be your first destination for common questions and platform guidance.
The Help Center provides information covering:
* Account registration and login
* Identity verification (KYC)
* Deposits and withdrawals
* Spot trading
* Futures trading
* Copy Trading
* CZR Earn
* CZR Card
* Affiliate and referral programs
* Account security
* Fees
* Platform features
* $CZR-related exchange functionality
* General troubleshooting
Always make sure you are accessing CZR through an official CZR domain or application.
***
### 2. Contact CZR Support
If you cannot resolve your issue through the Help Center, contact the CZR Exchange support team through the official support system available on the CZR Exchange website or application.
When submitting a support request, provide as much relevant information as possible, including:
* Your CZR UID, if applicable
* A clear description of the issue
* Relevant transaction ID or blockchain transaction hash
* Cryptocurrency and network involved
* Approximate date and time of the issue
* Screenshots, where helpful
* Any relevant order or transaction information
Providing complete information can help the support team investigate your request more efficiently.
**Never include your password, private keys, seed phrase, recovery phrase, authentication codes, or other sensitive credentials in a support request.**
***
### 3. Deposit & Withdrawal Support
For issues involving cryptocurrency deposits or withdrawals, verify the following before contacting support:
* The selected cryptocurrency is correct
* The selected blockchain network is correct
* The destination address is correct
* Any required memo or tag was included
* The transaction has received sufficient blockchain confirmations
* Deposits or withdrawals for the asset and network are currently supported
If funds have already been sent, include the **transaction hash (TxID)** when contacting support.
Blockchain transactions generally cannot be reversed once confirmed.
***
### 4. Account & Login Support
If you are having difficulty accessing your CZR Exchange account, use the official account recovery and security tools provided by CZR Exchange.
Support may assist with issues involving:
* Login problems
* Password resets
* Two-factor authentication
* Passkeys
* Email verification
* Account security reviews
* Suspicious account activity
CZR representatives will **never ask for your password, seed phrase, private key, or authentication code**.
***
### 5. KYC, Eligibility & Verification Support
Certain CZR Exchange services require identity verification and are subject to jurisdictional eligibility requirements.
**CZR Exchange is not available to U.S. persons.** Users must satisfy CZR Exchange's applicable eligibility, jurisdictional, KYC, AML, sanctions, and compliance requirements before accessing restricted products or services.
If you experience an issue during verification, confirm that:
* Your information matches your identification documents
* Your documents are valid and not expired
* Images are clear and readable
* The requested information has been completed accurately
* You are eligible to access CZR Exchange from your jurisdiction
Additional information or documentation may be requested where required for compliance or account-security purposes.
Attempting to circumvent geographic, eligibility, KYC, or other access restrictions may result in restricted access to CZR Exchange services.
***
### 6. Trading Support
For questions involving Spot, Futures, Copy Trading, or other trading functionality, provide the relevant information when contacting support.
This may include:
* Trading pair
* Order type
* Order ID
* Approximate execution time
* Relevant screenshots
* Description of the issue
For Futures-related questions, users should also review applicable trading rules, margin requirements, liquidation mechanics, and risk disclosures.
Digital asset trading, particularly leveraged trading, involves significant risk.
***
### 7. $CZR Support
Questions relating to buying, depositing, withdrawing, or using **$CZR on CZR Exchange** may be directed to CZR Exchange support.
For information regarding the token itself, including:
* Token utility
* Tokenomics
* Supply
* Allocations
* Vesting
* Ethereum smart contract information
* Security documentation
* Eligibility
* Token-specific legal documentation
please refer to the official **$CZR documentation** within this GitBook.
**$CZR is issued by CZR Fndn Ltd, a British Virgin Islands company. CZR Fndn Ltd is separate from CZR Exchange.**
Token availability does not necessarily mean that CZR Exchange services are available in a particular jurisdiction. Users remain responsible for complying with applicable eligibility requirements.
***
### 8. Security & Scam Prevention
Only communicate with CZR through verified official channels.
CZR representatives will never ask you to:
* Share your password
* Share your private key
* Share your seed or recovery phrase
* Provide a two-factor authentication code
* Send cryptocurrency to a personal wallet for account verification
* Install unknown software to receive support
* Transfer assets to “secure,” “verification,” or “recovery” wallets
Be cautious of impersonators using CZR branding, employee names, fake support accounts, or unofficial websites.
If you receive suspicious communication claiming to represent CZR, do not send funds or disclose sensitive information.
***
### 9. Official Communications
Important platform announcements, maintenance notices, product updates, security information, and other communications may be published through official CZR Exchange channels.
Users should independently verify important information through CZR Exchange's official website and applications.
Do not rely solely on information received through direct messages, unofficial groups, third-party websites, or social media accounts.
***
### 10. Security Incidents
If you believe your CZR Exchange account may have been compromised:
1. Secure the email account associated with your CZR account.
2. Change your CZR Exchange password.
3. Review or reset relevant security methods.
4. Review recent account activity.
5. Contact CZR Exchange support immediately.
Do not wait for confirmation of unauthorized activity before securing an account you believe may be compromised.
***
### 11. Important Information
**CZR Exchange is not available to U.S. persons.**
Access to CZR Exchange and individual products or services may also be restricted in additional jurisdictions or for certain categories of users. Availability is subject to applicable laws, regulatory requirements, sanctions, CZR Exchange policies, and user eligibility requirements.
CZR Exchange support can assist with platform-related questions and technical issues but cannot provide investment, legal, tax, or financial advice.
Support personnel cannot guarantee the recovery of digital assets sent through an incorrect network, to an incorrect address, or without a required memo or tag.
Users are responsible for reviewing transaction details carefully before confirming blockchain transfers.
***
## Need Help?
For assistance, access the **official CZR Exchange Help Center or support system through CZR Exchange's website or application**.
For your security, always verify that you are communicating through an official CZR channel before sharing account-related information.
**Never share your password, private key, seed phrase, recovery phrase, or authentication codes with anyone.**